How to deal with debt collectors

A debt collector acts on behalf of a business to collect their debt for them. While it’s their right to demand payment, the law requires them to treat you professionally. If you are dealing with debt collectors Australia firms hire, you ought to know that the Australian consumer law offers you protection against any form of harassment, coercion or any action that is viewed as unconscionable conduct such as the collector taking unfair advantage of any vulnerability, disability or similar circumstances. The same law protects your family or people connected with you against the same. Therefore, in case of any of these, you have the legal right to make a formal complaint.

debt collectors australia

About contact and privacy

When it comes to contacting, debt collectors Australia wide are only required to make contact when it is a necessity and should have a valid reason such as demanding for payment, arranging for repayments, reviewing the help with debt relief terms you had both agreed on, reviewing a repayment plan or inspecting and recovering goods. Also, if you can work out payment arrangements over the phone, then it is better as there will be no need for them to come to your home. Also, you have a right to privacy in the process of your debt repayments. A debt collector ought to protect your personal information as well as that of the third parties. In case any privacy laws have been breached, then you can report them.

Dealing with them

Make sure that the debt collector gets the information in writing before all else. The details should include stuff such as the money you owe them, the creditors’ name and in instances where you don’t believe that you owe the money, then you can also reject the debt in writing and always keep a copy of these written notices. Also, you need to keep records of the phone calls and messages they send you. This can come handy, especially where the debt collector breaks the law as sometimes it can be helpful when you are thinking of how to get a debt forgiven by a court.

Say little and stay firm

 Many people get troubled when they think of what they should say to their debt collectors Australia firms hire. It’s always advisable that you keep the conversations as minimal as possible. Do not over engage. This is because most of the time the debt collectors will be interrogating and interviewing you to assess whether you are capable of paying them their money. Therefore, keep it short by minimizing on the things that you say to them.

 Thanks to the Australian consumer rights, any person owing debt has plenty of rights that offer them protection. Therefore, as a third party collector looks for you make sure you know your rights so that you are not harassed in any way. Also, taking precautions by ensuring you have everything in writing and recorded is the best recommendation on how to deal with debt collectors by debt mediators who have been in the business for long. Visit today!

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